Associate Marketing Programme Manager

Our client currently has an exciting opportunity in their London office for a talented  Marketing Programme Manager (Marketing Services Fulfilment) to join their dynamic team.

The role of the Marketing Programme Manager is to ensure client marketing campaigns are executed to an exceptionally high level, within budget and delivered on time. The role requires managing multiple campaigns, communication with internal/external stakeholders and a strong understanding of digital marketing. The role is to:

• Manage the delivery of client projects for the Marketing Services Team
• Manage client and internal stakeholder relationships, being the main point of contact for programme, client, or performance queries
• Strategically collaborate with appropriate cross-functional team members and the customer to get the tasks fulfilled on time, within budget, and meeting the customer or internal KPIs
• Ensuring effective communication and tracking of production updates, campaign progress and results with the customer, the project team internal stakeholders for owned programmes
• Manage the day-to-day outsourcing and prioritisation of the delivery of client programmes including identification and escalation of any risks
• Tracking costs and ROI for managed client campaigns to ensure margin is maximised in relationship to the impact on other programmes

Key Responsibilities

• Working with internal project resources across sales, marketing, editorial and design to ensure owned client marketing programmes are delivered on time, within budget and meet the customer requirements.
• Working with the procurement to identify vendors and other partners where relevant for program delivery
• Day to day management of the delivery of client projects for the Marketing Services Team and being the main point of contact for programme, client, or performance queries
• Proactively manage client expectations, ensuring clarity of program deliverables at the outset of each program
• Building and managing a project plan and timeline for every program delivered, including managing multiple programs/deliverables for individual clients
• Own internal and client communications for managed programmes, alongside the team, for the end client and the project team concerning the progress of the campaign, and the campaign KPIs
• Strategically collaborate with appropriate cross-functional team members and the customer to get the tasks fulfilled on time, within budget, and meeting the customer or internal KPIs
• Ensuring effective communication and tracking of production updates, campaign progress and results with the customer, the project team internal stakeholders for owned programmes
• Manage the day-to-day outsourcing and prioritisation of the delivery of client programmes including identification and escalation of any risks
• Ensure we continually review channel, creative and programme strategy to optimise performance.

You are expected to

• Be well-versed in all standards and best practices related to the company’s marketing services program delivery
• Develop strong relationships with customer stakeholders – so that you are viewed as the go-to person for all their program delivery needs
• Provide direct, confident, hands-on program management for client programs
• Keep all financial systems and sheets up to date to enable accurate forecasting and tracking incl. invoicing and revenue trackers
• Where required to support other team members and act as a subject matter expert for programme delivery

To be considered for this you should have:

• A strong understanding of marketing processes and procedures
• Strong database marketing and digital marketing experience
• An obsession with customer value, customer experience and managing client expectations
• Excellent project management skills with excellent attention to detail
• Exceptional communication and influencing skills with a can-do attitude
• Experience working in an agency or fast-paced environment managing multiple marketing campaigns and multiple internal and external stakeholders
• Proven ability to write project plans and deliver on time and on budget
• Pharma industry experience desirable

Knowledge and Qualifications 

• Degree qualified or equivalent
• Minimum 3 years in a marketing program and/or project management or a similar role
• Working knowledge of design principles for print and online, publishing, fundamental principles for financial management; working with a sales organization a plus
• Experience in Microsoft Word, Excel, PowerPoint and Outlook
• Experience with Eloqua, Google Analytics, Monday.com or similar preferable
• Ability to work in a fast-paced environment, excellent communicator, problem solver, self-starter, analytical

Benefits include

• 25 days annual leave plus bank holidays, 4 days for volunteering and a day off for your Birthday!
• Hybrid working opportunity balanced between home and central London office
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• Life assurance
• Pension match and a range of other entirely flexible benefits to suit your needs
• Regular Social Events and Networking opportunities