Job Role

Billing Analyst – Telecoms

Tech Industry

We are delighted and excited to offer the opportunity to join a vibrant and dynamic new entrant to the Telecommunications Billing Industry. They have already seen rapid growth in the uptake of their market-leading innovative billing solution, to which end they are looking for highly ambitious, driven and motivated individuals to join their Billing team.

Joining this start-up will be an ideal platform for an ambitious, billing analyst to accelerate their career and gain experience in a high growth telecoms billing environment.

Main Activities:

  • The successful candidate will be responsible for the support and delivery of our billing solution.
  • The role will be mix of client interaction and billing administration which will involve:
    • 1st line customer support
    • Working closely with our service desk team to ensure timely and efficient resolution of related incidents and service requests.
  • As well as executing the monthly billing runs; time is also spent on improving client experience through speedy response and resolution of billing queries.
  • Take ownership and responsibility of queries for our growing number of new customers.

Experience and Skills:

  • Experience in working in the telecoms industry with a good understanding of telecoms billing is essential
  • Good skills in Excel and knowledge of other Microsoft Applications
  • Organised and having an eye for detail
  • Excellent communication and inter-personal skills
  • Proactive focus on customer support and delivery