Billing Analyst

We are delighted and excited to offer this opportunity to join an award winning and rapidly expanding tech business in the telecommunication billing sector.

Due to recent sales success they have secured commitment from multiple Telecom/Mobile Resellers, VARs and Wholesalers to move all or elements of their Billing operations to this state-of-the-art platform.

Therefore, we need a Billing Analyst to join the team; working with customers to gain an understanding of their existing billing operations and resolve any queries they may have.  

   Responsibilities:

• The successful candidate will be responsible for the customer support of our billing solution.
• 1st line customer support
• As well as executing the monthly billing run, time is also spent on improving client experience through speedy response and resolution of customer queries.
• Working closely with our 2nd and 3rd line billing teams to ensure timely and efficient resolution of related incidents and service requests.
• Working with partner service providers to resolve queries and customer faults.
• Take responsibility for the training and education of both existing and new customers.

Key Qualifications and Skills

• Experience in working in the telecoms industry with a good understanding of Telecoms Billing is essential
• Good understanding of Mobile and or Fixed Telecoms Services is desirable
• Excellent communication and inter-personal skills
• Strong skills in Excel and knowledge of other Microsoft Applications
• Organised and having an eye for detail
• Proactive focus on customer support and delivery