Customer Billing Support

We are delighted and excited to offer another new role for this dynamic new entrant to the Telecommunications Billing Industry. They have already seen rapid growth in the uptake of their market-leading, innovative billing solution, to which end they are looking for a highly ambitious, driven and motivated individuals to join their Customer Support Team.

Joining this growing start-up will be an ideal platform for an ambitious, customer support professionals to accelerate their career and gain experience in a high growth Telecoms billing environment.

   Responsibilities:

• The successful candidate will be responsible for the customer support of our billing solution.
• 1st line customer support
• As well as executing the monthly billing run, time is also spent on improving client experience through speedy response and resolution of customer queries.
• Additionally, there will be further opportunities, in time, to take on a wider role in the on-boarding and migration process.
• Take ownership and responsibility of low-level billing tasks/projects with our growing number of new Value Added Reseller (VAR) customers.

Key Qualifications and Skills

• Experience in working in the telecoms industry with a good understanding of customer support is essential
• Good understanding of Mobile and or Fixed Telecoms Services is desirable
• Excellent communication and inter-personal skills
• Strong skills in Excel and knowledge of other Microsoft Applications
• Organised and having an eye for detail
• Proactive focus on customer support and delivery