Job Role

DevOps Engineer


Our client was one of the first to bring the power of the cloud to contact center technology, and continues to stay at the forefront of innovation across the globe. Now a leader in cloud communications solutions, they are looking for an ambitious and highly skilled DevOps Engineer to join their world-class team.

The DevOps role is responsible for the availability, performance and scalability of infrastructure services (network, servers, applications, security and capacity) used in the deployment of multiple applications. You will be tasked with driving consistency and ease of deployment through automation on multiple cloud platforms and regions, working closely with Software Development teams. Key areas will include CI/CD pipelines, automated provisioning of environments, infrastructure as code, integration with source control and the observability of applications.

What success looks like:

The key deliverables, critical for effective performance e.g. customer satisfaction, and a brief description of why it is important

  • Reliability: helps the business to deliver a reliable and stable platform for customers to access our products/services to continuously deliver improvements to those products without impacting quality.
  • Efficiency: leads the way in delivering products/services to our customers in order to realise business benefit as soon as possible, while minimising overheads.
  • Consistency: our products/services need to be deployed, documented and tested in a consistent and repeatable manner in order to run on multiple platforms.

Key responsibilities:


  • Facilitating the transition from traditional web applications and services to container-based alternatives with an end-goal of moving to a fully orchestrated environment.
  • Working closely with members of the development teams to deploy containers quickly and efficiently and own the deployment standards to provide a consistent and scalable solution.
  • Coordinating and improving automated test suites and frameworks.

Continuous Improvement

  • Responsible for the maintenance and optimisation of our CI Pipeline (GitLab CI/CD, Harbor, Puppet).
  • Developing/documenting tools and processes to drive and improve customer experience.
  • Working closely with members of the development, operations, security, provisioning, NOC and support teams to ensure a stable transition from development to staging and production.

Infrastructure support

  • Maintaining systems and tooling responsible for continuous delivery
  • Preparing technical handovers to rest of our teams in Operations and Support.
  • Investigate, diagnose and remediate operational issues or escalated customer tickets.
  • Automate routine manual tasks to increase engineering time on high value work

Skills and experience you bring:

  • Bachelor’s Degree/equivalent, preferably in a Computer Science or relevant subject, or substantial alternative experience.
  • Industry standard technical qualifications, network or platform (e.g. MS)
  • Experience working in an Agile environment
  • Linux or Windows Administration Experience
  • Experience with Infrastructure as code (Puppet, Terraform)
  • Experience with Docker Containers
  • Experience with Source Control Platforms and CI/CD (Git based)
  • Experience with at least one programming language
  • Experience working in a cloud environment (AWS, GCP)
  • Knowledge of container-orchestration systems such as Kubernetes                  
  • Knowledge of one or more database technologies
  • Experience with test automation tools
  • Keen interest in scripting and automation
  • Analytical and problem-solving skills
  • Familiar with agile and DevOps software development practices
  • Experience with writing technical documentations