Account Manager

Role Purpose

The Account Manager will strengthen existing client relationships by developing personal contacts, creating relationships between clients and other functions in the business, and broadening the number of people in the client organisation that are exposed to our clients’ products and services. The improved client engagement that you deliver will lead to better retention rates, higher client investment and improved levels of customer satisfaction and loyalty.

As the Account Manager, EMEA you will be expected to:

• Meet with existing strategic accounts across the region, maintaining relationships to ensure services are relevant to their business needs.
• Be responsible for negotiating renewal terms, implementing annual price increases, and selling additional subscription services to the client. 
• Can demonstrate services and connect our capabilities with client needs.
• Achieve business growth through up-sell and cross-sell opportunities with existing clients.
• Identify risk within assigned accounts and work with internal and external stakeholders to present solutions.
• Own overall relationship with assigned clients, manage customer success activities such as coordinating onboarding and training of existing clients across specified product portfolios.
• Provide accurate monthly renewal forecasts/reports to management.
• Prepare timely sales reports, sales invoiced, pipeline, monthly, quarterly, and end year forecasts.
• Engage and share best practices with colleagues on commercial/sales matters.
• Utilize standard reporting systems to ensure management is fully informed on all KPIs.
• Maintain knowledge of the competitive landscape and an understanding of business trends and global affairs

Experience, skills and professional attributes.

• Proficiency in English with business-level fluency in French
• An undergraduate degree preferably in international affairs or economics or equivalent work experience
• Experience with SFDC, forecasting tools and balance sheet/billing management.
• Prior experience in selling information and intelligence solutions.
• The ability to thrive upon expectation and exposure.
• Demonstrable relationship building and communication skills (written and verbal)
• Self-motivated and driven with excellent organizational and follow-up skills.
• Successful track record of exceeding retention and sales quotas
• Willingness to travel and ability to organise trips effectively. – 10 to 20 European trips a year