Key Account Manager

Our client launched in 2009 to connect and inform senior executives pursuing investment opportunities in telecoms, media and tech (TMT) globally. Since then, they have established the leading business intelligence and data service on mergers, acquisitions and new investments in TMT and a critically acclaimed series of annual events gathering industry, finance and advisory leaders in London, New York and Singapore.

We are now seeking an exceptional Key Account Manager to accelerate the next phase of our client’s global growth. As they scale rapidly and establish their new office in New York, this role will be central to driving revenue growth in their strongest and most strategically important market.

This is a senior high-impact position responsible for deepening relationships with valued clients, expanding subscription revenue, and strengthening our client’s position as the trusted intelligence partner to the world’s top digital infrastructure dealmakers.

You will manage a portfolio of accounts across Investors, Banks, Advisors, Law Firms and Operators ensuring they extract maximum value from their market leading platform and continue to increase their investment as our client rolls out exciting new product developments.

This is an outstanding opportunity to join a fast-growing B2B subscriptions business in a red-hot sector and play a pivotal role in shaping its next stage of expansion.

Responsibilities

• Account Growth & Retention: Drive retention and revenue growth across a dynamic portfolio of approximately 40 accounts.
• Client Relationship Excellence: Deliver high-quality account management that strengthens relationships, enhances satisfaction, and supports smooth, timely renewals.
• Upsell & Expansion Opportunities: Deeply understand client workflows, priorities, and investment themes to position relevant product enhancements and new modules. Map client organisations to uncover whitespace, new stakeholders, and additional buying centres.
• Strategic Account Planning: Build and execute strategic account plans that unlock areas for growth and expansion
• Pipeline Management & Forecasting: Maintain a well-managed pipeline with accurate forecasting, strong commercial discipline.

You will have the following key attributes:

• Strategic B2B Subscription experience: Extensive experience managing and growing B2B subscription accounts, engaging confidently with senior executives across financial markets clients
• Proven track record of delivering high retention, sustained account growth, and consistently achieving revenue targets within B2B subscription industry in TMT, or financial sectors
• Skilled at building and converting a strong pipeline of growth opportunities, with rigorous CRM management (Salesforce) and accurate forecasting
• Highly motivated, commercially driven, and able to operate with autonomy while maintaining strong personal performance and activity levels
• Effective at partnering with cross-functional teams, providing strategic client insights and contributing to product and commercial strategy
• Exceptional communication and presentation skills, with the presence to influence senior stakeholders and thrive in a fast-paced, entrepreneurial environment
• Strong organisational discipline, attention to detail, and the ability to manage multiple priorities and deadlines with consistency
• Quick to develop deep product knowledge and understand the key trends shaping M&A activity across the TMT and finance sectors
• Bring a proactive, optimistic, and solutions-focused mindset, approaching challenges with creativity and resilience while inspiring confidence and driving continuous improvement.
• Operate with a strong commercial focus, combining disciplined execution with a consultative, client-centric approach.
• Committed to elevating account management processes, bringing structure, discipline, and a drive for excellence.
• Use a structured renewal and account management process to align the customer journey with our product value and clearly articulate our competitive advantage in the M&A intelligence space.

Responsibilities

• Account Growth & Retention: Drive retention and revenue growth across a dynamic portfolio of approximately 40 accounts.
• Client Relationship Excellence: Deliver high-quality account management that strengthens relationships, enhances satisfaction, and supports smooth, timely renewals.
• Upsell & Expansion Opportunities: Deeply understand client workflows, priorities, and investment themes to position relevant product enhancements and new modules. Map client organisations to uncover whitespace, new stakeholders, and additional buying centres.
• Strategic Account Planning: Build and execute strategic account plans that unlock areas for growth and expansion
• Pipeline Management & Forecasting: Maintain a well-managed pipeline with accurate forecasting, strong commercial discipline.
  

 What’s on Offer?

• Play a pivotal role in delivering significant growth from our core customer base in a high-growth red hot sector and market serving senior executives in financial markets.
• Hybrid model: 3 days in our office (Tues–Thurs), 2 days remote.
• Time Off & Wellbeing: 15 days annual leave + your birthday off, 401k pension scheme, paid personal and group volunteering.
• Annual charitable donations from company profits.
• We offer a collaborative, values-led culture built around Real People, Real Relationships: Real Intelligence, and Real Impact.