Step into a dynamic MSP business that is rapidly gaining traction in the UK market. This role is an exciting position, placing you at the forefront of the UC/Comms product portfolio.
As the Product Manager (UC/Comms), you will be responsible for managing a portfolio of communication products, including Unified Communications, VoIP, and assess other communication solutions. This is a technical product management role. You will own the product end-to-end, from presales to system configuration and delivery.
You will play a key role in driving customer uptake and ensuring optimal product performance. On a day-to-day basis, you will collaborate closely with sales, marketing, and technical teams to develop effective go-to-market strategies and maximise customer engagement.
Additionally, you will be responsible for fostering innovation by introducing new and enhanced service offerings across SMB, Corporate and Enterprise organisations.
Responsibilities:
Product Strategy and Roadmap
- Develop and execute the product strategy and roadmap for communications solutions
- Identify market trends, customer needs, and competitive landscape to inform product development
- Collaborate with cross-functional teams to align product strategy with company goals
Product Development
- Lead the end-to-end product development process, from ideation to launch
- Conduct market research and gather customer feedback to identify opportunities for product enhancements and new product development
Product Management
- Manage the entire product lifecycle, including planning, development, launch, and post-launch activities
- Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement
- Develop strong relationships with key customers and partners to understand their needs and challenges
- Act as the voice of the customer within the organisation
Sales Operations & Marketing Support
- Collaborate with sales and marketing teams to develop go-to-market strategies and sales enablement materials
- Provide product training and support to sales teams to drive product adoption and revenue growth
- Participate in customer presentations, trade shows, and industry events to promote our communication products
- Work with the presales team to develop proposals and solutions that meet customer requirements
- Collaborate with the operational service delivery and provisioning teams to ensure seamless delivery and implementation of customers’ communication solutions
What you will bring
- Experience in the telecommunications industry
- Strong knowledge of Unified Communications (UC/UCaaS) products, technologies, and best practices
- Proven track record of successfully launching and managing communications products
- Excellent analytical, problem-solving, and decision-making skills
- Outstanding communication, social, and organisational skills
- High degree of initiative and leadership, with the ability to engage teams and drive a product through its lifecycle
- A proactive, “can-do” attitude, capable of managing challenges with ease
- Ability to communicate effectively at all levels, with excellent written and oral skills
- Self-motivated and able to motivate others, demonstrating reliability and responsibility
