Linux Support Analyst

Hybrid Caterham, Surrey or Melrose Scottish Borders

We are delighted and excited to offer the opportunity to join a vibrant, innovative, and award winning tech company who are making great waves in the provision of Billing Services for the Telecoms and IT Sectors in the UK

We are currently seeking a highly motivated, Linux Support Analyst to join our client’s dynamic technical team. This role is perfect for someone with a keen interest in Linux systems and UNIX power tools

As a Linux Support Analyst, you will be responsible for executing shell commands, resolving technical issues, and providing excellent support to our clients.

Responsibilities:

Remote Technical Support:

• Resolve helpdesk tickets related to Linux systems, assisting clients with technical queries and solutions.
• Use UNIX power tools to streamline workflows, analyse system performance, and address support issues.
• Run shell commands to perform essential system tasks and provide client support.

System Monitoring:

• Monitor system health and performance, and proactively identify and address potential issues.
• Provide insights from shell commands to optimize system operation.

Perl Scripting (Desirable):

• Utilize Perl scripting when necessary to automate tasks and enhance system functionality.
• Collaborate with developers to integrate Perl scripts into existing systems.

SQL Knowledge (Desirable):

• Assist with SQL queries for data analysis and reporting when required.

Your Skills and Knowledge

• Familiarity and basic understanding of Linux-based systems.
• Working knowledge of UNIX power tools
• Good problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.
• Proactive attitude, enthusiasm for technology, and strong collaboration skills
• Detail-oriented with a focus on task execution and system stability.